Customer Care

From providing general information about our solutions, to answering specific questions about your account and everything in between, we are here to help.

Frequently Asked Questions

What is the warranty period?

The warranty period for transmitters is the date listed on the transmitter. The date for other parts are one year and the date for systems are one year from install, if installed by an RFT certified installer.

What should I do when my Transmitters are expired?

The transmitters use a lithium battery and should be disposed of according to your local regulations.

Do you have a device to test the Transmitters?

Yes, we have a Transmitter Tester, which consists of a device that is used to check the operation of each Transmitter. Assuming a Transmitter is functioning properly, the Transmitter Tester will detect its signal, the indicator light will flash and a tone will sound. Additionally, transmitters should also be tested on a weekly basis by physically entering an exit zone. Note: the Transmitter Tester detects whether or not a Transmitter is emitting a signal, but does not assess the strength of the signal.

I'm not sure whether my company has an account with RFT. Can you verify my Customer ID number?

If you have a copy of an invoice, your Customer ID (account) number can be found on the left hand side under the address. If you have a copy of a packing slip, look for the Customer ID number on the left hand side above the billing address, where it says: “Sold To:”

How do I reach you if my RFT product isn't working properly?

Call our Tech Support group at 1-800-669-9946; select Option 5 when prompted.

I have a resident that keeps cutting the band off. Do you make a band that can't be cut?

Such a band would require wire as a component of the banding material, which could potentially irritate or even cut the patient’s skin, so our banding is tamper-resistant, rather than tamper-proof. Try moving the transmitter to the other hand, or placing it on an ankle rather than the wrist.

Another suggestion is to double-band the transmitter with two different banding materials. We have both gray and beige vinyl banding, as well as navy canvas banding. If you put both these bands on the transmitter, there are two different types of material to work through, making it more difficult to cut.

How can I place an order?

An order can be faxed to 1-262-790-9427 or called into our Customer Care group at 1-262-790-1771; select Option 2 when prompted.

Do you have a catalog you can send me?

We do not have a single brochure or catalog that features all RFT products. If you have questions, please contact Customer Care at 1-262-790-1771; select Option 2 when prompted.

Customer Care Reps

We have three Customer Care Reps on staff that can help. To contact them directly today, call 1 262 790-1771, option 2 or send a fax to 1 262 790-9427. Please note that our representatives are available from Monday-Friday from 7AM-5PM.

Andi Brodsky-Zaeske

Customer Care Rep

Laura Holtz

Customer Care Rep

Jessica Schroeder

Customer Care Rep

Have a question, but it's not urgent?

Email customercare@rft.com or use the contact form below. Again, please note that our representatives are available from Monday-Friday from 7AM-5PM.