The warranty period for transmitters is the date listed on the transmitter. The date for other parts are one year and the date for systems are one year from install, if installed by an RFT certified installer. Read the full product warranty here.
The transmitters use a lithium battery and should be disposed of according to your local regulations.
Yes, we have a Transmitter Tester, which consists of a device that is used to check the operation of each Transmitter. Assuming a Transmitter is functioning properly, the Transmitter Tester will detect its signal, the indicator light will flash and a tone will sound. Additionally, transmitters should also be tested on a weekly basis by physically entering an exit zone. Note: the Transmitter Tester detects whether or not a Transmitter is emitting a signal, but does not assess the strength of the signal.
If you have a copy of an invoice, your Customer ID (account) number can be found on the left hand side under the address. If you have a copy of a packing slip, look for the Customer ID number on the left hand side above the billing address, where it says: “Sold To:”
Call our Tech Support group at 1-800-669-9946; select Option 5 when prompted.
Such a band would require wire as a component of the banding material, which could potentially irritate or even cut the patient’s skin, so our banding is tamper-resistant, rather than tamper-proof. Try moving the transmitter to the other hand, or placing it on an ankle rather than the wrist.
An order can be faxed to 1-262-790-9427 or called into our Customer Care group at 1-262-790-1771; select Option 2 when prompted.
We do not have a single brochure or catalog that features all RFT products. If you have questions, please contact Customer Care at 1-262-790-1771; select Option 2 when prompted.
We have Customer Care Reps on staff that can help! Contact them directly by calling call (262) 790-1771, Option 2 or email them at customercare@rft.com.
Our representatives are available from Monday-Friday from 7AM-5PM CST.
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