Service Agreements
Find the right service agreement for your system
RF Technologies offers three levels of service agreements to meet your specific system and service needs for your Code Alert and Safe Place solutions.
Service agreements are available in one- to five-year packages, offering extended levels of coverage. All of our service agreements come with our Level 2 technical phone support, available 24/7/365.
Protection Plan
RF Technologies offers three levels of service agreements to meet your specific system and service needs. Service agreements are available in one- to five-year packages, offering extended levels of coverage.
Basic
Base-level package with functional inspection service.
Extended
Best for facilities with experienced in-house maintenance staff.
Complete
Complete suite of services with full parts and labor coverage.
* To the highest level allowed by server hardware and operating system
Basic
- 24/7/365 Level 1 Remote User Telephone Support
- After-hours Level 2 Technical Support
- Annual Software Maintenance Updates/Upgrades*
- Network Operations Center (NOC) Remote Monitoring Services (RMS)
- Annual Functional Inspection Service
- Repair Parts Coverage 10% Discount
- Repair Labor Costs 10% Discount
- Automatic Supply Replenishment (Optional)
Extended
- 24/7/365 Level 1 Remote User Telephone Support
- After-hours Level 2 Technical Support
- Annual Software Maintenance Updates/Upgrades*
- Network Operations Center (NOC) Remote Monitoring Services (RMS)
- Annual Comprehensive System Inspection, Performance Validation and Re-certification
- Repair Parts Coverage 100% Discount
- Repair Labor Costs 30% Discount
- Automatic Supply Replenishment (Optional)
Complete
- 24/7/365 Level 1 Remote User Telephone Support
- After-hours Level 2 Technical Support
- Annual Software Maintenance Updates/Upgrades*
- Network Operations Center (NOC) Remote Monitoring Services (RMS)
- Annual Comprehensive System Inspection, Performance Validation and Re-certification
- Repair Parts Coverage 100% Discount
- Repair Labor Costs 100% Discount
- After-hours Repair Labor Rates 30% Discount
- Automatic Supply Replenishment (Optional)
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