24x7 Technical Support

Factory-trained Support Representatives are available 24 X 7 to provide telephone technical support.

Technical Support Inquiry Via Email (Click on this Link)

• Non-Emergency Technical Inquiries
• Requests for Manuals
• Warranty Product Replacement Request
• Service Agreement Inquiries
• Typical response time for email Technical Support Inquiries is 1-2 business days

Telephone Technical Support, dial 1 (800) 669-9946 and press “5” at the voice prompt

• Please call from a location near the device, or computer workstation, where the issue was observed
• Please have the following information available when you call:RF Technologies Customer Identification Number, or Customer Name and Location
  • Incident Number if a continuation of a previous call
  • System Type
    • Code Alert Wandering Management (WMS)
    • Code Alert Wireless Call (Quick Response/QRS)
    • Pinpoint Asset Management
    • Safe Place ED Monitoring
    • Safe Place Infant/Child
    • Seeker Asset Management
    • Sensatec Fall Monitoring
  • System Software Version Number (If applicable)
  • Description of issue
    • What, When and Where description of the issue?
    • What was being done at the time the issue occurred?
    • Were there any unusual environmental conditions at the time the issue occurred? (Storms, power outages, remodeling or maintenance work being done in the area, etc.)

Remote Monitoring Services (Click on this Link)

Installation Support

• Comprehensive Installation Manuals are provided with RF Technologies’ equipment shipments
• Fee-based Telephone Technical Support for 3rd-party installers is available
• On-site Installation Support Services for 3rd-party installers are also available.  Please contact your Regional Service Manager for a quotation. (Click here for a listing of Regional Service Managers)