Technical Support

24/7 Technical Support

Request Technical Support

Factory-trained Support Representatives are available 24/7 to provide telephone technical support.

  • Non-Emergency Technical Inquiries
  • Requests for Manuals
  • Warranty Product Replacement Request
  • Service Agreement Inquiries
  • Typical response time for email Technical Support Inquiries is 1-2 business days

Telephone Technical Support, dial 1 (800) 669-9946 and press “5” at the voice prompt

  • Please call from a location near the device, or computer workstation, where the issue was observed
  • Please have the following information available when you call: RF Technologies Customer Identification Number, or Customer Name and Location
  • Incident Number if a continuation of a previous call
  • System Type
    • Code Alert® Wandering Management
    • Code Alert® Quick Response® Wireless Call
    • Safe Place® Emergency Department and Acute Care Security
    • Safe Place® Infant & Pediatric Security
    • Safe Place® Staff Assist
    • Sensatec® Fall Management
  • System Software Version Number (If applicable)
  • Description of issue
    • What, When and Where description of the issue?
    • What was being done at the time the issue occurred?
    • Were there any unusual environmental conditions at the time the issue occurred? (Storms, power outages, remodeling or maintenance work being done in the area, etc.)

Remote Monitoring Services

Installation Support

  • Comprehensive Installation Manuals are provided with RF Technologies’ equipment shipments
  • Fee-based Telephone Technical Support for 3rd-party installers is available
  • On-site Installation Support Services for 3rd-party installers are also available. Please contact your Regional Service Manager for a quotation.

Request A Call

Thank you for your interest in RF Technologies. To request a call from a sales representative, please complete and submit the form below.

Request Product Information

Thank you for your interest in RF Technologies products. Please complete and submit this form so we can provide you with more information.

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