24/7 Technical Support

  • Non-Emergency Technical Inquiries
  • Requests for Manuals
  • Warranty Product Replacement Request
  • Service Agreement Inquiries

Request Technical Support

Typical response time for email Technical Support Inquiries is 1-2 business days


24/7 Telephone Support

24/7 Telephone Support

800.669.9946 – Option 5

Please call from a location near the device, or computer workstation, where the issue was observed.

What information will I need?

Service & Support

Every RF Technologies system comes with standard services:

  • Free 24/7/365 technical phone support, available throughout the life of your system
  • Support from nationwide service team. Our factory-trained personnel are backed by a team of engineering experts to help ensure the safety of your facility.

Regular Inspections Help Optimize Performance

Scheduled inspections ensure peak performance and maintain the continued, successful operation of your system. A comprehensive inspection includes a full system review:

  • Inspection of all hardware devices and wired connections
  • Network performance monitoring and diagnostics
  • Software updates (if applicable)
  • Comprehensive report with inspection details and recommendations

Additional Services Maximizes Performance of Your System

Customize your service solution by adding any of the following options:

  • Remote monitoring, keeps downtime at a minimum
  • Regular system inspections, helps minimize unbudgeted costs
  • Training services, tailor a system to your needs

Learn more:

Remote Monitoring Protection Plans Training Services

 

Installation Support

  • Comprehensive Installation Manuals are provided with RF Technologies' equipment shipments
  • Fee-based Telephone Technical Support for 3rd-party installers is available
  • On-site Installation Support Services for 3rd-party installers are also available. Please contact your Regional Service Manager for a quotation.

 

Document Description

File Size


Services & Support Brochure
LIT-90000

PDF (370 KB)

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