Ensuring your facility maintains its safety and security 24/7 is key.

Support teams are available for any concern, from daily use questions, to advanced, technical challenges.

24/7 Technical Support

Every system comes with free 24/7 technical phone support, available throughout the life of your system.

Contact Support

Nationwide Service Team

Our service team is just that: ours. Employed directly by RF Technologies, our factory-trained personnel are also backed by a team of engineering experts to help ensure the safety of your facility.

Remote Monitoring Support

Regular Inspections

Scheduled inspections ensure peak performance and maintain the continued, successful operation of your system. A comprehensive inspection includes a full system review:

  • Inspection of all hardware devices and wired connections
  • Network performance monitoring and diagnostics
  • Software updates (if applicable)
  • Comprehensive report with inspection details and recommendations

Add on a Protection Plan

Installer Support

Comprehensive installation manuals are provided with equipment shipments. Phone support and on-site installation support services is also available for third-party installers. 

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  • Protecting Newborns from
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Help Alert has been an asset in ensuring the safety of our staff and students. It has proven to be an effective tool in providing our administrative team with immediate notification of verbal and physical student conflict, medical emergencies and other situations that have required additional staff intervention. Nicholas Falcon, Principal, WIU Crossroads School