Technical Support

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24/7 Technical Support

Factory-trained Support Representatives are available 24/7 to provide telephone technical support.

Non-Emergency Technical Inquiries
Requests for Manuals
Warranty Product Replacement Request
Service Agreement Inquiries
Typical response time for email Technical Support Inquiries is 1-2 business days

Please call from a location near the device, or computer workstation, where the issue was observed
Please have the following information available when you call: RF Technologies Customer Identification Number, or Customer Name and Location
Incident Number if a continuation of a previous call
System Type
- Code Alert^® Wandering Management
- Code Alert^® Quick Response^® Wireless Call
- Safe Place^® Emergency Department and Acute Care Security
- Safe Place^® Infant & Pediatric Security
- Safe Place^® Staff Assist
- Sensatec^® Fall Management
System Software Version Number (If applicable)
Description of issue
- What, When and Where description of the issue?
- What was being done at the time the issue occurred?
- Were there any unusual environmental conditions at the time the issue occurred? (Storms, power outages, remodeling or maintenance work being done in the area, etc.)

Comprehensive Installation Manuals are provided with RF Technologies’ equipment shipments
Fee-based Telephone Technical Support for 3rd-party installers is available
On-site Installation Support Services for 3rd-party installers are also available. Please contact your Regional Service Manager for a quotation.